General Terms and Conditions

All personal health information held by Massage Formula, LLC and each therapist is treated as private
and confidential. It is used solely by Massage Formula, LLC and the therapists to make informed
decisions regarding treatment plans and will not be disclosed to other parties.

The client understands that the therapist may refuse to undertake treatment should this be
contraindicated due to medical or other conditions that the client may present with, due to concerns
regarding the health, safety and wellbeing of either the client or the massage therapist.

Each person reacts differently to massage and in no case does Massage Formula, LLC or any of the
therapists guarantee any particular outcome from a treatment or series of treatments.

Therapists reserve the right to refuse or terminate treatment to any client, at her own discretion, refuse,
discontinue or defer treatment. In this instance full payment is still required and no refund will be given.

Examples of when this may occur include:

If the client is under the influence of alcohol or recreational drugs at the time of treatment;
If the client has withheld or not provided information relevant to treatment;
If the client’s actions, words or behavior are inappropriate or of a sexual nature;
If the client is threatening, aggressive or violent, or in any way poses a risk to the therapist.